Error 001 on Charge 3

[RyanR26]

I havent used my fitbit for about 5 months when I went to charge it it was a black  screen then eventually an error code of 001 appeared. I've tried re starting but this hasnt worked 

Moderator edit: subject for clarity 

[Odyssey13]

Hi @RyanR26  a moderator has been notified about your post. They should be by to assist you.

[LiliyaFitbit]

Welcome to the Fitbit Community, @RyanR26. It's nice to see you around and thank you for your help, @Odyssey13.

@RyanR26 Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. If the issue persists, perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Hope this helps!

[Karlajayne]

Hi I have had the same problem with my charge 3. Was using it, the screen stuck on a text message and couldn’t do anything I let the battery die hoping it would work when charged but nothing now complete blank screen but is still able to track steps heart rate etc. I have tried the holding down for 15 seconds while on charge etc nothing is working don’t even get the battery come up or a face. Is there any other ways to restart the watch? Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Karlajayne.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Since you've tried already to do a restart and a long restart, I recommend trying to change a clock face: How do I change the clock face on my Fitbit device?

Hope this gets you back on track. 

[Karlajayne]

Thanks for your reply! I previously tried changing the clock face before
the reset and nothing happened with that either. I can’t get nothing to
come up on the screen atal it’s just complete black all the time 😫

[LiliyaFitbit]

Thank you for your reply, @Karlajayne.

I appreciate your efforts and the additional details. I understand how you are feeling. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.