Error 9 while trying to update my Charge.

[timothy1234]

I am unable to update my fitbit charge.  I get the following error: fb bluetooth error domain error 9.

What do I do?

Moderator Edit: Clarified Subject.

[SunsetRunner]

You have asked in the Charge forum and that tracker has been out of production for well over 2 1/2 years. Please clarify exactly which tracker you have.

[DMS18]

I have a Charge 3...having same issue involving updating and receiving error message 9...a Bluetooth error 

[BASEAY]

I am having the same issue with my Charge 3, but my error is Bluetooth Error Domain Error 13. It hasn't synced since 12.11.18.  

[IssyRogers]

I am getting the same error message and my charge 3 will not hold synch sometimes it shows my live heart rate in my phone but sometimes it doesn’t and I have been trying to update the firmware but can’t due to this error I have tried restarting but that didn’t help can someone please respond

[DMS18]

I don't know if it has anything to do with it but when I got my error I had the fitbit connected to the charger because it said continue to charge. Yesterday I did it without being connected and it worked!!

Sent from my iPhone

[Ovilla]

I have tried both ways to get my charge 3 synced. Charging and unconnected. WiFi and Bluetooth are good. Watch will not get past error 9 message.  We’d help

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @SunsetRunner, thanks for your insight about this situation. 

First of all, I would like to apologize for the delay in my response.

I appreciate your participation in the Forums, for sharing your experience and for letting us know the troubleshooting steps you've tried so far. I would also like to thank those of you who have come back and let us know your issue has now been resolved, I'm glad. 

For those of you who are still having trouble updating your device, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your device.
3. Force-quit the app and open it again.
4. Try to update again. 

I hope this can be helpful, for those of you with a Charge 3, please refer to the Charge 3 board for more information and if you need further assistance, please create a post there as this board is specifically for the Fitbit Charge. 

Thanks for your patience and understanding, have a great day. 

[Mikehall]

My Fitbit charge 3 has stopped syncing with my IPad.What should I do?