Error message on Charge 2 screen "Fitbit.com/setup"

[Benfel]

I have a Fitbit charge 2 which is supposedly never been used. It charges up but all that happens is across the screen it just keeps saying Fitbit.com/setup. It just keeps going across the screen. But it counts my steps when I  go into the app they are there. Any ideas as to how I can get the screen to work.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Benfel! So nice to see you here in the Fitbit Community!

Thank you so much for letting us know about the situation you're having with your Charge 2.

I suggest you follow the troubleshooting steps from this help article: Why can't I set up my Fitbit device? 

Have you checked if you can update your Charge 2 too? 

[Bushwick_Enigma]

be honest with the man, tell him the truth. His charge 2 is now obsolete. The app is not supporting it anymore. Why you got to put him in a situation that after installing, the real problem starts.

[Benfel]

Hi
Thanks for replying, I sent the fitbit back to the person I bought it off
and received a refund.
Lynne