12-28-2017
19:56
- last edited on
09-08-2020
18:54
by
MatthewFitbit
12-28-2017
19:56
- last edited on
09-08-2020
18:54
by
MatthewFitbit
hi,I’ve been using the charge 2 for 1 month. It worked great until today.
When I ran today, the heart rate appeared as “—“. I’m not quite sweaty and the band was kept at a right place.
What’s great is right after the workout, I noticed there’s a detailed and full heart rate record in the exercise dashboard, even including the peak heart rate when it showed “—“ during running.
However, on the daily heart rate dashboard where I could monitor the heart rate for a day, the heart rate data doesn’t match the rate in exercise. Meaning if I got a peak range rate for about 20 minutes in the exercise session, it only appeared as 8 minutes in the daily heart rate session.
What is the reason for the mismatching?
thx!
01-06-2018
11:44
- last edited on
03-18-2025
10:57
by
MarreFitbit
01-06-2018
11:44
- last edited on
03-18-2025
10:57
by
MarreFitbit
Hey @fishbonie, welcome to the Community! Could you please post a couple of screenshots so I can take a look at your daily heart rate and the overall heart rate data and compare them? So I can further investigate it and help you out. 😉
Catch ya' later!
01-09-2018 17:45
01-09-2018 17:45
I had a similar issue. My walk record showed a peak HR of 159 (which it never was) but my daily HR record showed a max of 125 for the exact same time of day.
12-19-2018 20:10
12-19-2018 20:10
I have the same issue. I’ve been using Charge 3 for two months. The swim log reported peak HR was 168, the daily HR record showed a maximum of 134 for the same time and day.
12-22-2018
09:56
- last edited on
03-18-2025
10:57
by
MarreFitbit
12-22-2018
09:56
- last edited on
03-18-2025
10:57
by
MarreFitbit
Hey guys, @Sze and @Louie64, let me give you a warm welcome to the Community! If your Fitbit aren't tracking accurate resting heart rate and peak heart rate readings (during exercises) I'd like you to try to restart your tracker. Just take a look at the instructions in this help article: How do I restart my device?
Let me know how it goes!
12-22-2018 10:44
12-22-2018 10:44
12-22-2018 12:13
12-22-2018 12:13
Sorry, restart doesn’t fix the problem.
12-24-2018
08:23
- last edited on
03-18-2025
10:57
by
MarreFitbit
12-24-2018
08:23
- last edited on
03-18-2025
10:57
by
MarreFitbit
02-24-2019 14:56
02-24-2019 14:56
Had the same experience today. Completely different heart rate record to exercise record. How can it be fixed. Also the stair count is completely inaccurate!
02-24-2019 16:19
02-24-2019 16:19
02-24-2019 17:42
02-24-2019 17:42
Here is the reply from Fitbit:
"We’d like to share that your heart rate wasn't supposed to be tracked during your swim activity and it should automatically turned off and this is expected behavior. You may notice that heart rate is still tracked however, the heart rate data that tracked from swimming does not affect you overall data."
@KatieButtercup wrote:Had the same experience today. Completely different heart rate record to exercise record. How can it be fixed. Also the stair count is completely inaccurate!
02-24-2019 18:10
02-24-2019 18:10
02-25-2019
11:25
- last edited on
03-18-2025
10:56
by
MarreFitbit
02-25-2019
11:25
- last edited on
03-18-2025
10:56
by
MarreFitbit
Hi @KatieButtercup, let me give you a warm welcome to the Community! Let me ask you a few questions to help you out better. In regards of the stair not accurate, is it your Charge 2 tracking a higher amount or a lower amount from the actual floors you are climbing? And now, about the heart rate, have you made sure that you are wearing it correctly, specially when you are exercising? If so, then try to restarting it by following these instructions.
@Louie64, I hope you are doing good. Did you get in touch with our Support team? In the meantime, besides the restart you tried, I'd like you to turn the heart rate monitor to OFF, then sync your Charge 2, turn it ON, sync again and turn it to AUTO and of course, sync again. That might fix the inaccurate readings you are getting with your Charge 2.
@Sze, thanks for sharing your response. Like our team mentioned, the heart rate data from swimming will not affect your overall data.
Let me know how it goes!
02-25-2019 12:41
02-25-2019 12:41
04-02-2019 19:56
04-02-2019 19:56
Have the same concern, seems there is lots of other fitbiters' with the same concern, but no answers??!!
06-28-2019 21:37
06-28-2019 21:37
It's been 18 months since this topic started - and no solution from Fitbit as to why the Heart Rate info does not match the heart rate data in the Exercise info - other than the standard, "restart" which does not work.
09-13-2019 05:38
09-13-2019 05:38
09-13-2019 05:58
09-13-2019 05:58
09-13-2019 22:48
09-13-2019 22:48
02-19-2020 01:28
02-19-2020 01:28
I have the same issue with different heart rate in Daily Heart Rate and in Exercise.
Off-topic, but similar - after I woke up in the morning I had 1 hour of "deep" sleep. I decided to sleep a bit more, and after I finally got up I had 1 hour and 10 minutes of "deep" sleep, but FitBit App doesn't show those additional 10 minutes of "deep" phase... it just change old amount of "deep" phase sleep time.