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Exercise modes lost

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‎06-29-2019 08:12 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

‎06-29-2019 08:12 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

My charge 3 has “lost” the treadmill, bike and weights modes of exercise. All it shows now is Run and FIVE options for Pilates, neither of which I use. How to fix??? 

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‎06-30-2019 01:22 - edited ‎06-30-2019 11:13

‎06-30-2019 01:22 - edited ‎06-30-2019 11:13

Have you tried removing the unwanted exercises 

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‎06-30-2019 11:08

‎06-30-2019 11:08

@CynthiaMaguire -

 

Please see my reply to this post:

 

https://community.fitbit.com/t5/Charge-3/Exercise-types/m-p/3563603#M74223

 

And welcome to the boards.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.6) - FitBit app 3.87 - MacBook Air (macOS Catalina)
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‎03-04-2020 15:15

‎03-04-2020 15:15

Here is the procedure that Fitbit Customer Service provided (enhanced by me) when this issue happened to me (it worked perfectly):

 

1) Restart the device. Here's how (select your device from the options provided):

https://help.fitbit.com/articles/en_US/Help_article/1186

 

2) From the Fitbit app dashboard, tap the account icon > tracker tile > exercise shortcuts (or similar method to access your exercise shortcuts)

 

3) Remove all but one exercise activity, then force sync the tracker as instructed here: 

https://help.fitbit.com/articles/en_US/Help_article/1877#manual

 

4) Open the exercise shortcuts again, choose the exercise modes/settings that you want, then sync the device again.

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