Charge 3 not charging

[Bredmar]

Hello. I have had my Fitbit charge 3 since February and now since the 21 of June it has not turned on and will not charge. I have followed the steps to restart it multiple times and nothing happens. This has happened once before back in April and I was able to restart it. I’m not sure what to do. Thank you

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Bredmar! Thanks for already restarting your Charge 3 in order to solve the issue with the battery not charging and the display not responding. 

Please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Let me know if you need further assistance. 

[Bredmar]

My charge three will not restart. It won’t charge at all. I only charge it when get a notification that the battery is low. My Fitbit has not turned on since June 21, I have tried charging it, restarting it and nothing happens at all.

Marlene Breda

[MarreFitbit]

Hey @Bredmar, thanks for coming back and following the tips and recommendations I've provided you.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

I'll be around if you need further assistance. 

[Bredmar]

A year later and I am having the same problem with my Fitbit. It is not charging or turning on. I have been trying to charge it for almost two weeks now. I have tried all t. Trouble shooting ideas on the forum. Please help!