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Exercise not adding to total steps or calories

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I have the charge 3, it's been working fine for a few months now but today I did my usual work out which was tracked and added to my dashboard. I then went for a walk which inset to a goal of 2k. When I got back it was logged in my exercises and shows how many steps I'd taken, calories burned ect. However where it shows how many steps I have taken, calories burned, total distance for the day it has not added the walk to these on my Fitbit or on the app on my phone. When I add the walk manually it has added it on but I cant get the same amount of calories or steps than what I actually did!

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