01-18-2020
12:25
- last edited on
09-08-2020
10:30
by
MatthewFitbit
01-18-2020
12:25
- last edited on
09-08-2020
10:30
by
MatthewFitbit
Had the same problem Tuesday & Wednesday. Worked fine Thursday & Friday now today back to not tracking. Help!! The whole purpose of the Fitbit is to track steps, set goals & exercise!
Moderator edit: Subject for clarity
01-19-2020 12:24
01-19-2020 12:24
Hi @Dawn5, welcome to the Community Forums!
Thanks for bringing this to my attention and the details that were shared in your post, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if you experienced this issue before? Which activities are not being recorded? Are you using the SmartTrack feature or the exercise shortcuts to track the activity? Lastly, which mobile device are you using to sync your Charge 2? In the meantime I receive your answers, please try the following:
Keep me posted and let me know if you have any additional questions.
01-19-2020 13:57
01-19-2020 13:57
I experienced this same issue on Tuesday & Wednesday last week (1/15 & 1/16). I don’t use smarttrack or exercise shortcut, the Fitbit usually just recognizes my work out & automatically logs it & adds it to my days of exercise. Today I had to manually enter it during a run & elliptical workout. I have an IPhone 8. Thank you for reaching out, hope this issue gets resolved soon.
01-23-2020 18:06
01-23-2020 18:06
Your update is appreciated @Dawn5, sorry for the delayed reply.
Thanks for the details that were shared with me. Based on your reply, you're using the SmartTrack auto-recognition feature of your Charge 2. To learn more about this specific feature, I recommend you to check our help article: How do I track my activity with my Fitbit device?.There, you'll find details about how this feature works and what can be preventing your device to accurately track your exercise.
I'll be here if you need anything else.