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Exercise only showing calories burned

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‎12-30-2019 15:00 - last edited on ‎09-08-2020 11:28 by

‎12-30-2019 15:00 - last edited on ‎09-08-2020 11:28 by

Until today, it also showed heart rate, along with average heart rate and maximum heart rate.  Now only showing calories burned and impact on my day.  What happened?

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‎12-31-2019 07:57

‎12-31-2019 07:57

@ingoingknave49 Welcome! It's good that the community is growing!

 

Thank you for reporting the missing heart rate from your exercise. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-31-2019 16:47

In response to AlvaroFitbit

‎12-31-2019 16:47

Later the same day, my watch also was not showing heart rate at all, so I Googled it.  I found out that the fix was to reset my watch.  I did that - it now shows my heart rate, and when I worked out, it also shows heart rate (average and max), along with calories burned.  

So, it looks like the (temporary??) solution is to reset your watch.

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