Exercise tracking accuracy

[sallymaclellan]

The fitbit does not accurately track my walking time. A 4 hour hard walk was timed under 2 hours. Also it will not record distance.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @sallymaclellan thanks for bringing this to my attention, it's a pleasure to assist you with your exercise concern. Welcome to our Community Forums! 

To better assist you, can you please let me know in which way you're tracking your walking activity? Are you using the exercise shortcut on your Charge 2 or the SmartTrack feature? When was the first time you experienced this and how many times? Also, which mobile device you're currently using to sync your Fitbit? If you haven't already done so, I recommend you to restart your Charge 2 to refresh its performance. 

Looking forward to your reply. Let me know if you have any additional questions. 

[RogerGrondin]

And when it does get the steps and distant right, the calories will be very wrong.

Cycling seams to be more accurate.

Ps.  Buy an apple.

[RicardoFitbit]

Hey @RogerGrondin welcome aboard.

Can you please give more information and details about your concern? Are you experiencing accuracy difficulties with steps, distance and calories? Is your Charge 2 measuring your cycling exercise correctly? I'll be waiting for your reply to move forward.

Keep me posted.