Exercises not listed on app

[KaseyIsHere]

Hey, I had a charge 2 before and could see the breakdown of data on my app afterwards. I recently got a new charge 2 and I can’t see the exercises logged on the app and I can’t figure out why.

[RicardoFitbit]

Hello @KaseyIsHere, welcome to the Community Forums! It's a pleasure to assist you today, sorry for the delayed reply.

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using to check the Fitbit app? Is your Charge 2 not recording the exercise as it should or such information is not being sync with your account? Are you recording the exercises with the SmartTrack auto-recognition feature or directly from your exercise shortcuts on your device? More information will be appreciated so we can move forward with this. Please try to restart your device to refresh its performance.

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

[KaseyIsHere]

I am using an iPhone. I have tried restarting my device. I’m able to select
a workout type on my watch and record it in time but the data does not show
up on the iPhone app. There’s not even an option for exercise.