Face cracked

[Metro6R4]

Has anyone had an issue with the face on their Fitbit charge HR cracking. I don't even have it 6 months n it hasn't been dropped. I've been wearing it all day n noticed a mark on it, which I thought was a smear, but I've discovered it was a crack. Can the face be repaired on them but I'm disappointed that it's not 6 months old n has a defect!

[Odyssey13]

Welcome to the forums @Metro6R4

contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[TC44]

I've been through three charge HRs and all developed a crack across the face. I got them thorugh Costco so I am able to return it and get a new one.  At some point it becomes too much of a pain and I will ditch fitbit. The last one didn't last one day before the crack showed up. Always a slight angled crack across the length of the face right down the middle.

[Metro6R4]

All sorted, got my replacement Fitbit n it looks to be working perfectly. Thank you very much for your assistance n help.


Regards



Annie

[AlejandraFitbit · Accepted solution]

Welcome to the Community a@Metro6R4 and @TC44. @Odyssey13 Thanks for stopping by and ffor the information.  As mentioned, if you are experiencing inconveniences with your Charge HR cracking, I suggest getting in touch with our support team, I know they will be more than glad to help you out. For a faster response you can contact them via phone or chat.

Catch you later!

[leonardb628]

I just had the same issue.  Been wearing mine all day and night, except when in the pool or shower, with no issues.  Out doing a little yard work and noticed a line across the face and another going towards the bottom. Not sure when it happened or how, but I got mine for Christmas 2016 and have been using it since 12/27/16.  Love it and have used it to lower my weight and stay active, but now I am upset with the face being messed up.  Will see if there are any answers on it being fixed or if I have to buy a new one.  You would think the face would be made of more durable glass. Im just a jogger, but I am sure there are others that do much more wearing it.

[Metro6R4]

Contact fitbit themselves. I found there customer service excellent. They replaced the whole watch for me, no issues, no hassles, just gave my address n they posted it out

[leonardb628]

I contacted them yesterday, they gave me a case number and I sent them a photo of the crack across the face.  They say it may take 2-3 days to get back to me.  hope I get the results that others have gotten.  My daughters who bought the fitbit for me at Christmas were a little upset when I told them that the face had cracked.  The blaze is less than 6 months old and wouldnt expect the face would crack out of the blue.  My fear is that if I do get a new one, it may crack as well.

[Metro6R4]

I've had no issue with my replacement so I'd be surprised it you did. Fingers crossed they replace it for you, n all will be good. Let me know how it goes

[Scott-R]

Posting online is very new to me, but was looking at the comments because, of course, the same thing is happening to me.  I kind of thought I was just hard in things.  On my third Charge HR, they have all kind of broken the sane way.  My current one was replaced by FIT BIT at no charge, I think about 6 months ago.  They were pretty good about it.  This time the whole thing kind of broke apart, being me I just jammed a bunch of superglue in there and kept going, 2 weeks later and it just died.  I was going to inquire if they haves more robust model?

[leonardb628]

I was emailed late yesterday afternoon that my tracker for my Blaze would be replaced.  This morning I received another email that the tracker had been shipped via Fed ex and had a tracking number.

Very pleased that they replaced it, I only had it for 5 1/2 months and was shocked when it cracked.  I am thankful that it worked out and that Fitbit was very reasonable in our communication and agreed to replace it.  I am hoping that the glass they use now is stronger, I may be afraid to wear it except when I am jogging.  The current one was put on my wrist on December 27, 2016 and has only been off to go in my pool and the shower.  I use it religiously to keep myself active.  I had become sedentary, due to my wife being off her feet for over a year now.  When my doctor said I had to start taking medicine for blood pressure, he told me excercise may help me to get off of it.  I am 64 and never taken any medications at all, so when my daughters gave me the Blaze for Christmas, I was ready to excercise.  I started with a 5 mile, 10,000 steps a day goal.  Starting the middle of January, I raised my goal to 7 miles and 15,000 steps a day and since March 1st I have averaged over 10 miles a day and over 21,000 steps a day. I do this 7 days a week!  I have lost 25 pounds with simple jogging, no other exercise at all, and have not changed my diet, still eat anything I want.  I want to maintain the excercise and rely on the Blaze to help, so I really hope the new glass will be stronger!  Thank you Fitbit for keeping me active and your customer service for taking care of my cracked tracker!!

[KenHg]

This is my second Fitbit charge2. screen also cracked on this one . Bands break within 6 months. 

This one is just over a year old. 

Out of warranty solution from Help Desk is to buy another with a 25% discount.  Really? At $150.00 with the discount is still $100.00

I can get a knock-off VERY FIT PRO from Letscom for $25.00 Same features, same type of App , even has built in USB for charging (no need to carry around charge cable).

VERY DISAPPOINTED IN FITBIT