Failure to sync

[Gs98006]

Can't get my Charge 2 to sync.

[ManuFitbit]

Good to see you participating in the community for the first time @Gs98006.

Thank you for commenting and letting me know that you are having difficulties to sync.

I'm not sure if you're still trying to sync, but if this is the case, try following the steps listed here: Why won't my Fitbit device sync?

[mayaela]

same with my charge 4 since the new update. I contacted the support by email :
"Since the last upgrade of my Fitbit android app, the app can't synchronize with my Charge 4 watch anymore.

I've tried reinstalling the fit bit app, it didn't change anything.
Then I've tried deleting the charge 4 from the devices on the fitbit app. Now when I try to add a new device one the app, it detects the charge 4 and then the watch shows the 4 digit sync code as it should. I enter the code on the app, it tries connecting but it stays on the connection screen with the 4 digit code I entered and keeps loading forever saying it's taking longer than usual to connect. It never succeeds. The screenshot is attached.

I have a Pixel 7 phone with android 14.
The fitbit app is the lastest version available in France, the 4.02.1 of october 17th.
The watch is a Charge 4."

[Davebader]

I’m having the same problem …I have an iPhone X

[Davebader]

Any update?