Feedback about Charge 2 screen issue

[LouMoo79]

I have complained about two faulty fitbit straps and informed the support team that I was intending to upgrade to new Fitbit or Garmin as the charge 2 is not reliable. Since sending my complaint the screen now has two cracks that have appeared out of nowhere. I can honestly I have never been more disappointed by the durability of a product and the lack of concern or customer service that I have received from Fitbit. There has been no apology or attempt to resolve my complaint except from a an email confirming that a new strap has been dispatched to me and that I should post my complaint in the community page. Why would you send me a new strap when I have made it clear that I am so unhappy with the the charge 2 and I am upgrading to a new fitness tracker? Given the lack of support and poor customer care, I think it is now unlikely I will buy another Fitbit.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @LouMoo79, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.