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Firmware update taking too long

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‎06-09-2018 03:57 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎06-09-2018 03:57 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Firmware update is taking forever. Fitbit is cheating us with firmware and sync issues. Shouldn't we return the device with a full refund? 

 

Moderator edit: Updated subject for clarity 

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6 REPLIES 6

‎06-09-2018 07:55

‎06-09-2018 07:55

Welcome to the Forums @JoeRocher! 

 

Let me help you with your inquiry. Try restarting your tracker and then try again doing the update. If you're still having trouble I recommend following the instructions listed on the Why can't I update my Fitbit device? article. 
 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎10-05-2018 21:24

‎10-05-2018 21:24

I agree. The update is freaking long and I can't use the watch at all while waiting. 

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‎10-08-2018 20:30

In response to Updates_lag

‎10-08-2018 20:30

I've followed all the steps and trouble shooting and it installs it about 85% and then just sits there.. three hours later and its at the same point in the installation of the new update.. very frustrating!

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‎12-24-2018 12:56

In response to Killeasto

‎12-24-2018 12:56

Trying to update Charge 3 + iPhone 6... 

 

Tried multiple times and doesn't update properly. Each time it shows about 10-25% progress, then nothing. Restarted phone, restarted watch. Update sucks... And my internet is fine.

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‎05-04-2019 05:55

‎05-04-2019 05:55

I have a FitBit Charge 3 and tried to charge it this morning- first plugged it in and walked around a bit with FITBIT on me. It was still charging after 45 minutes. I then read some of these posts and saw the issues. I stopped the charge, and swiped all windows and closed down my iphone 7plus. I restarted it, kept phone plugged in and took the FITBIT Charge 3 off and laid it on the phone (I did this as I thought maybe my FITBIT was not close enough to phone). The charge went through in less than 30 minutes!

 

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0 Votes

‎01-06-2020 18:45

In response to Killeasto

‎01-06-2020 18:45

I have the same problem when update firmware... i have follow all step in previous message and still not working... frustrated with fitbit 

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