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Charge HR Display Not Turning On

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‎08-19-2018 13:48 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎08-19-2018 13:48 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

When I plugged my Charge HR in last night, it was fine. I got the charging battery icon on the screen. When I took it off the charger today, nothing happened. There’s a single dot on the left side of the screen. 

Mad with previous problems when the Charge doesn’t immediately start up, I pressed my button to reset and restart. And I held it down...and held it down...and held it down. After 93 seconds, I stopped holding it down. I tried cleaning everything. Nothing. I tried once more to reset. Nothing. 

And now I no longer have the option to email customer support, which is ridiculous, since not everyone has Twitter orb the time to so they around on the phone. 

So please tell me what is wrong with my Charge that I have this problem with it every couple of weeks!

 

Moderator Edit: Updated Subject for Clarity

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‎08-19-2018 17:40

‎08-19-2018 17:40

Hello @Pfr-mng13

Here is how to do a restart:

 

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

 

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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‎08-21-2018 08:16 - edited ‎08-21-2018 08:18

‎08-21-2018 08:16 - edited ‎08-21-2018 08:18

@Pfr-mng13 Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your Charge HR display not turning on. Thanks for performing the restart steps.

 

I just want to make sure you did the restart steps correctly. Did you had your tracker plugged in (charging) when you pressed and hold the buttons? Check @ACG's post above which is showing the steps on how to correctly do this.

 

Why don't you have the option to email customer support? 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎11-18-2019 19:06

In response to ACG

‎11-18-2019 19:06

I followed the directions to reboot my fitbit becUse it wont turn on and it did everything it was supposed to up until unplugging it and it working. It will reboot but still does not work I have a fully charged battery.

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