help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 15:54 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-14-2019 15:54 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I am unable to update to the new firmware that was posted yesterday, despite multiple attempts.  Both phone and Charge 2 fully charged and all the suggestions that have been made are successful, but each and every time I have tried to update, it has failed (at least 10 times).  I have turned on and off my phone thinking that might be the issue. My husband completed his update without problems. Any ideas? Thank you in advance

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-16-2019 04:33

‎08-16-2019 04:33

I have the same problem.

Can anyone help? 

Best Answer
0 Votes

‎08-16-2019 09:14

‎08-16-2019 09:14

dont do it, unless you already have problems. It seems to have caused problems for quite a few people.

Best Answer

‎08-16-2019 09:48

‎08-16-2019 09:48

DONT DO IT!!! i did it and it completely crashed my fitbit. i charged it overnight and now its completely dead, like so dead the low battery icon doesnt even show up, within 5 minutes. Ive been trying to work with fitbit support because no matter what i do, i cant seem to get it to stay charged for more than acouple minutes at a time. Dont update! 

Best Answer