Fit bit not syncing to phone

[RedDogWoman]

My Fitbit suddenly stopped syncing to my phone over the last few days. I followed all the advice on the forums and eventually decided to unpair it and start again. However, it now won't pair. I have it plugged into the charger and next to my phone. It says it finds the device but then when it says connecting I've left it for a couple of  hours each time and it still won't sync. I've re-started my bluetooth and also tried to reboot the fitbit by holding the button down for 8 seconds whilst charging but nothing is working.

[betchapippi]

I'm having the same issue and have also started a thread here and no one from Fitbit has replied. I finally resorted for a factory reset and my Charge 3 will no longer pair with my phone. It would be nice to get some answers!

[RedDogWoman]

I finally got it working. I restarted my phone again and the Fitbit, then
set my phone to look for my Fitbit at the same time as using the Fitbit app
to look for my Fitbit. All this while my Fitbit was plugged into my
laptop.it took a while but eventually worked.

[Witchychick69]

Hey,

I have the same problem which started just over a week ago. I did all the same things like uninstalling/reinstalling the app, restarting my fitbit while plugged in, checking for firmware updates, and then I unpaired it from my S9 but now my phone can find my charge 3 but cannot pair. Yes let's hope someone resolves this. My charge 3 is only 8 months old.

[KAH2019]

Apparently it’s a known issue which they are yet to resolve.

It’s been two months since my Fitbit last worked.

I really hope they do something soon as We can’t be the only ones with this issue!

[Oldun]

I’m having the same problem which never occurred with my Charge2 until it died and I had to replace with Charge 3. This is the second Charge3 for me in only 4 months and I’m wondering if I should go with Garmin?

[KAH2019]

I can’t comment re Garmin as I’ve no experience with this device but I would be very interested to know how many Fitbit customers were experiencing issues, and whether or not Fitbit were assisting them with this.

Sent from my iPhone

[Jeanmcd]

Mine did the same, stopped working 3 weeks ago and tried everything. They've agreed to replace mine now as it was only 8 months old. 😁😁😁😁

[KAH2019]

That’s good news.

Hopefully they will do the same as mine was brought for Xmas.

I’m just hoping someone will come back to me soon.

Sent from my iPhone

[MaWerm]

My fit bit was fine when I plugged it in to charge 8/9. It never took the charge & after spazzing out blinking & buzzing it zeroed out of charge. Tried recharging twice before it finally took. Now it won't sync past 8/10. Rebooted device 4x & reinstalled app. No device found is the message I get in the app. Device is powered up but times & info is all screwed up. It's just over 1 month old!!

[Jeanmcd]

Get onto the online help chat, they should replace it for you as it's still under warranty. I've been back onto them this morning and they're sending me out a replacement.

[PandaBean]

I'm having a very similar problem. Every morning my Charge 3 is no longer connected to my iPhone and it usually takes me about 30+ minutes to get the two devices to sync up again. I am super frustrated about this since I use my FitBit as my watch as well and when it's not connected to my phone for any significant length of time, the time it displays becomes more and more wrong very very quickly! I bought my FitBit in January, so it's only 7-8 months old. I am very unhappy about this entire situation, especially since it seems like it's something that's happening to a lot of customers and so far the only thing has been to just reset it as though everything's fine.

[KAH2019]

Lucky you. I’ve contacted them yet again (via chat) and still no answers.

I’ve had the device for 8 months. It’s worked for 6. They won’t replace, refund or offer to fix. It’s just a waiting game until their ‘higher team’ fix the issue. They wouldn’t even come back to me with an update on the issue, put me through to the ‘higher team’ or give me any indication one when they expect the issue to be resolved.

I’m absolutely appalled by their service. How can they get away with selling these devices and providing no update to existing customers. I’m left with a device I’m unable to use (I can’t even use it for the time).
I asked if I was to buy a new Charge 3 if it would work, only to be told it would be pot luck wether or not it would. They are basically selling devices not fit for purpose!!

If you are consider buying one of these devices please be aware of this issue and that your device will either not work or will stop working shortly. They will issue a refund if you purchased the item from them and it stops working within 45 days. If you are outside that period then you are left waiting, with absolutely no support or offer of being updated on the situation.

I can’t be the only one experiencing this issue, there must be 100s if not 1000s of people left ‘waiting’ for an update.
I’m so disappointed, how can they get away with this? Surely it’s against some sort of consumer rights...?


Sent from my iPhone

[RedDogWoman]

I finally got it to work. I unpaired it, plugged it in to charge and
re-paired it. It took several attempts but got there in the end.

[KAH2019]

Yes this is what happened with mine before it stopped syncing altogether! Mine is also the same age as yours.

I can’t believe we are just left waiting...

What gets me is that they are still selling the device (I am told by Fitbit, it’s pot luck wether or not it will Sync!)

Surely they can’t get away with selling a product that is not fit for purpose.
Us existing customers are just left waiting.

I just wonder how many of us there are as we are just a number to them..

Sent from my iPhone

[Jeanmcd]

If it's still within warranty then they have to replace it

[KAH2019]

Unfortunately this hasn’t worked for me.

Sent from my iPhone

[KAH2019]

Yes one would assume they would.

Their response to this is ‘our higher team are looking into this known issue’

I’m since left waiting with a device that hasn’t worked for two months.

They said they wouldn’t replace as it’s a known issue that they are aware of and working on.

My reasoning of coming into the internet is to find out if there is anyone else ‘waiting’ as it’s highly unfair that we are, while they are ‘fixing’ the issue. It’s been two months and they can’t give me an update. They are still selling the product as well. There must be 1000’s of people with this issue...

I’m also looking into my consumer rights, as they are selling a product unfit for purpose.

I absolutely loved My Fitbit’s I truly did. But now I’ve been left without one, with no sight of it being fixed in the near future, I’m left with a product I can’t use to which they offer a warranty but as it’s a syncing issue, I’m left waiting for them to sort it out! It’s been two months already!!

Sent from my iPhone

[Rm26]

Mine too!! I have tried everything.

[KAH2019]

Frustrating isn’t it!