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FitBit App update on 28 June broke everything

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‎07-01-2019 01:31 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎07-01-2019 01:31 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Folks, this is not isolated, I'm seeing multiple others reporting same issue here with other Fitbit devices.

The recent app update has broken everything except steps.

When I click on any other item in the app it opens the OKOK international application which I use for my smart scales.

This is a serious breakage. I stopped wearing the fitbit 2 days ago as a result, if I just wanted a step counter, I would wear one on my ankle and it would be more accurate.

I do not want to uninstall the OKOK app as I use it to track my weight.

Please fix this.

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5 REPLIES 5

‎07-01-2019 04:08

‎07-01-2019 04:08

The same thing has happened to mine. 

Takes me to my scales app

how can this be fixed 

it worked fine before trying the new dashboard, I would like to go back to the old dashboard I’m on iOS can someone suggest anything? 

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‎07-01-2019 05:56

‎07-01-2019 05:56

I am having the exact same problem. Hopefully they fix this issue soon as I can’t do anything on the app now, very annoying. 

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‎07-01-2019 05:58

In response to Em1995

‎07-01-2019 05:58

It works if you delete the ok ok app but that’s not good enough they need to sort it out. 

 

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‎07-11-2019 07:45

‎07-11-2019 07:45

I have the same problem with the okok app. It’s frustrating! How can we influence Fitbit and the okok developers to sort this out? I’ve sent a feedback message on the okok app pointing out this issue but so far no reply.

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‎07-11-2019 18:27

‎07-11-2019 18:27

Same thing happened to me. I updated my fitbit app, went to sleep as usual with my fitbit on, woke up with it dead, and when i tried to reset had pixelation issues on the screen and would shut off.

Called fitbit wouldnt do anything to help except offer some crappy discount on a new generation device. Loved fitbit had 3 of them, never again unless they acknowledge the issue.

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