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FitBit Charge 2 no HR tracking

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‎02-21-2019 01:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-21-2019 01:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Yesterday I noticed my fitbit charge 2 is not tracking my HR any more and it has not been tracking for several days. This is my second FITBIT charge 2. I am very satisified with how the product works but unfortunately after a few resets and different tries the charge is not recovering and the HR monitor shows only dashes.

 

 

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2 REPLIES 2

‎02-21-2019 09:21

‎02-21-2019 09:21

I have the same problem. I posted on here last night but no response from Fitbit, not impressed. 

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‎02-21-2019 12:07

In response to ClareFarquhar

‎02-21-2019 12:07

@AlesMatijevic  @ClareFarquhar  Welcome! It's nice to have you on board! Sorry to hear that your Charge 2 isn't recording your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device. Also turn off the heart rate sensor, save and sync then turn it to auto and save and sync again. 

 

Let me know how it goes!

Alvaro | Community Moderator

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