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FitBit Charge 3 life expectancy

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‎02-04-2023 20:13

‎02-04-2023 20:13

What is Charge 3 life expectancy?

This is the 2nd fitbit product that dies on me within 2.5 years. First one was FitBit Versa I bought on Amazon in Dec 2018. Lasted till July 2020 and battery stopped holding charge.

Out of warranty, so support could only offer me a 25% discount on the next purchase. I got myself a Charge 3, lasted till few days ago (Feb 2023) - completely dead. Unable to reboot it, its just not responsive.

I wore them daily, going to gym 3 times a week, but other than that I am not taking it off, not taking into shower or under water, never dropped them either.

Whats going on? Versa lasted 1.5 years, Charge 3 lasted 2.5 years... is this normal for a FitBit product?

 

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4 REPLIES 4

‎02-09-2023 17:19

‎02-09-2023 17:19

Hi!

 

Two years on average has been the average lifespan for a Fitbit for me. The Charge 2 that I bought used for work is an exception. This tracker is roughly five years old and still works fine. Recently I cracked the screen (not sure how) but its still working. About a month ago my Charge 3 got really dim and I've tried everything to fix it to no avail. Its just over two years old.

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‎02-11-2023 00:45

‎02-11-2023 00:45

I was given a Charge 3 as a present in February 2020. In July 2020, the screen developed screen failure by way of vertical lines. Fitbit acknowledged this was a problem and replaced the unit as it was still under warranty. Fast forward to March 2021, and the replacement unit had no failed! So again, as a measure of goodwill this time, they replaced the unit! Lo and behold....the 3rd unit failed after just a few months. I now have 3 fitbit charge 3 units, and not one of them are fit for purpose! 

After the last unit failed, fitbit offered me a discount on a replacement product as the 3rd one was by then out of warranty! 

3 Firbit charge 3 units in a space of less than 2yrs, but they don't admit it's a problem with it.

 

I'd never worn it when washing up or in the shower, all their suggestions of restarting or rebooting didn't work on any of the failed units!

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‎02-11-2023 07:55 - edited ‎02-11-2023 07:56

In response to Curiouslyn

‎02-11-2023 07:55 - edited ‎02-11-2023 07:56

Just from what I've read in here it sounds like the Charge 3 is a dud overall. Very few positive comments.

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‎06-09-2023 11:00

‎06-09-2023 11:00

Guess I am luckier. My Fitbit Charge 3HR has laster about 3.5 years, and is just now dimming out(tho' it stiil records my steps daily). And, I wear it swimming regularly . Go figure.

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