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Fitbit App keeps freezing

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‎05-01-2018 01:57 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎05-01-2018 01:57 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Hi,

 

I'm having issues with the Fitbit app on my iphone. I have the Fitbit Charge 2 which works fine, logging steps/activity etc as it should. However, whenever I open the app to sync my device the app just freezes & does nothing.

 

I have tried turning my phone on & off, deleting & reinstalling the app, resetting my fitbit, forcing a quit on the app & disconnecting & reconnecting the Bluetooth but none has made a difference

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9 REPLIES 9

‎05-01-2018 06:21

‎05-01-2018 06:21

Following because I’ve been having the exact same issue with mine too! After I reset the app, it works for about 5 seconds, but then I can’t click on a single thing in the app. The app is up to date and everything, I’ve tried all the resets, and now I’m just really getting frustrated. Hopefully there will be an answer soon!!

 

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‎05-01-2018 13:52

‎05-01-2018 13:52

I’m having the same issue for past couple weeks now.

Very frustrating. Hopefully someone can shed some light as to how we can fix this....? 

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‎05-02-2018 07:56

‎05-02-2018 07:56

I'm having the same issue - it's freezing and taking a long time for no apparent reason.  All of my software (phone and app) is up to date.  It's getting really annoying and has been happening for the last few tdays.

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‎05-02-2018 08:00

‎05-02-2018 08:00

Mine has started to do this too!!  

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‎05-02-2018 15:37

‎05-02-2018 15:37

I'm having the exact same issue as of today. Haven't worn it in a few days as I've been stuck in the house but today when syncing I noticed it would work for a few seconds then totally freeze. As of writing this I've restarted my phone and force quit the app and still having the same issue. Hopefully it's just a bug with the latest update and there'll be a fix soon 

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‎05-02-2018 15:42

‎05-02-2018 15:42

Mines has also done this for the past few weeks. When you first open the app quickly click the little Fitbit icon at the top left of the page. It then takes you to a settings kind of list. My all day syncing was turned off, so I turned it on and clicked the ‘sync now’ button below it. 

Its worked!!

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‎12-16-2018 10:19

‎12-16-2018 10:19

Did you ever get a resolution to this issue? Experiencing the exact same thing as others but haven't seen a post with fix recommendations!

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‎02-21-2020 08:42

In response to sdemateo2

‎02-21-2020 08:42

What is the cure for fitbit's freeze 

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‎02-22-2020 07:39

In response to 11111111111111

‎02-22-2020 07:39

How do I get a freeze free charge 2  the answer would help my wife a great deal and ease a problem for us both today or sooner please help us 

 

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