help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 2 Blank Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 19:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-25-2019 19:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I posted that I went to a driving range, when I finished hitting some golf balls my screen was a mirror image, then it went blank. I did everything I saw on the internet, resetting, power off, change face of clock, etc, all to no avail. The unit blue tooth was communing with my cell phone, so I had 100% power and saw my data.Today I was going for a 25 mile bike ride as I could not see the screen to set GPS, I put the Fitbit in my sock, at the end of my bike ride, about 2 hours later I looked at the Fitbit, it was working, so it took 15,500 rotations with pedaling. I am posting because it appears I am the only person who resolved a blank screen problem.

Best Answer
Labels:
1 REPLY 1

‎07-26-2019 11:57

‎07-26-2019 11:57

Hello @Larry70470 thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums.

 

I'm happy to know that after some troubleshooting steps your Charge 2 is working as the way it was designed, thanks for your effort and patience troubleshooting this situation prior to posting. I'm sure that the suggestions and sharing your personal experience about how this was sorted will be really helpful for other users here in the Community that are experiencing the same situation, thank you for taking the time to share your thoughts and suggestions.

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

Best Answer