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Fitbit Charge 2 doesn't hold charge

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‎09-29-2021 09:44 - last edited on ‎09-29-2021 16:08 by Fitbit Moderator

‎09-29-2021 09:44 - last edited on ‎09-29-2021 16:08 by Fitbit Moderator

My Fitbit Charge 2 charges but it has lost it's capacity to hold the charge. It completely discharges instantly. Is anyone else facing this dilemma? Kindly help me as soon as possible plese.

Thank you!

 

 

Moderator edit: updated  subject for clarity. 

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‎09-29-2021 10:13

‎09-29-2021 10:13

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-29-2021 10:15

‎09-29-2021 10:15

Welcome to the Fitbit Community, @fitnessfre_1100. It's great to have you here!

 

I appreciate the details provided in your post. I recommend you to check this help articlie: Can I extend my Fitbit device's battery life? where you'll find tips to improve your Charge 2's battery life.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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