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Fitbit Charge 2 not charging

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‎08-20-2019 18:13 - last edited on ‎09-09-2020 14:27 by Fitbit Moderator

‎08-20-2019 18:13 - last edited on ‎09-09-2020 14:27 by Fitbit Moderator

The watch was working great. Had it for 2 years. Tonight it was running low on battery power so I plugged it into the charger and doesn’t show any charge happening ?  Unplugged and tried numerous times. It’s been an hour and not charging ??? Any ideas 

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 07:25 - last edited on ‎01-31-2025 11:19 by Fitbit Moderator

‎08-21-2019 07:25 - last edited on ‎01-31-2025 11:19 by Fitbit Moderator

@Jayleafrap77 A warm welcome to our Community!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

I also moved your post to the correct board.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 08:14

In response to AlvaroFitbit

‎08-21-2019 08:14

I have the same problem and tried everything to fix the problem. I'm suspicious that Fitbit has done something to cause this, forcing people to buy a new watch.

 

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‎08-21-2019 13:53

In response to marynyc

‎08-21-2019 13:53

I’ve tried all the suggestions but no luck. This will be my 3 d purchase if I decide to get another Fitbit. Not sure though. !!
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