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Fitbit Charge 2 not resetting steps

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‎01-31-2022 12:54 - last edited on ‎02-02-2022 09:48 by Fitbit Moderator

‎01-31-2022 12:54 - last edited on ‎02-02-2022 09:48 by Fitbit Moderator

I have had my charge 2 for 4 years now and suddenly over the last week it had stopped resetting steps overnight. The first time it did it I followed the instructions and reset the fitbit. But again today I noticed that once again I had done over 30 000 steps before lunch. Impossible. Obviously the usual turn it off then turn it back on again fix is NOT working. What else can I do? Honestly I only wear it as a watch mostly these days but it is still interesting to see my step count. And now my stats are all out too. 

 

Please don't answer with the standard reset instructions. I know them. 

 

 

Moderator edit: Updated subject for clarity. 

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