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Fitbit Charge 2 not syncing

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‎01-05-2020 14:35 - last edited on ‎09-08-2020 11:28 by

‎01-05-2020 14:35 - last edited on ‎09-08-2020 11:28 by

My charge 2 will not sync have turned bluetooth on and off restarted phone will not do software update

 

 

Moderator edit: updated subject for clarity

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‎01-06-2020 08:46

‎01-06-2020 08:46

@3fan4life Welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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