11-18-2022
11:03
- last edited on
11-23-2022
06:50
by
AndreaFitbit
11-18-2022
11:03
- last edited on
11-23-2022
06:50
by
AndreaFitbit
So I syncronized my fitbit charge 2 this morning at 6:58 am, because it was nine hours off after charging. After it sync'd, it became none responsive. It does not respond to a soft reset or factory reset. The green lights are still going. I even dropped it from bluetooth and deleted it from the app in hopes of trying to jumpstart it from that angle. Neither bluetooth or the app can even see it. Outside of the time being off, it was still working fine prior to the sync. So, what gives?
Moderator edit: format.
11-19-2022 07:53 - edited 11-23-2022 06:43
11-19-2022 07:53 - edited 11-23-2022 06:43
Welcome to the Fitbit Community, @Meudian. I'm sorry to hear your Charge 2 is no longer responsive and thank you for mentioning the steps you have followed in order to fix this.
Could you please confirm that you have tried setting up your device again? Please follow the instructions of: Why can't I set up my Fitbit device?
See you around.
11-21-2022 10:39
11-21-2022 10:39
So when I talk about it being nonresponsive it is in the terms of, nothing shows up on screen. It is blank and does not turn on for anything.
11-23-2022 08:10
11-23-2022 08:10
Thanks for getting back to us and for the clarification @Meudian.
Since you have already tried restarting your device and it doesn't show anything I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Please check your email.