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Fitbit Charge 2

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‎11-29-2019 05:58 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-29-2019 05:58 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My Fitbit Charge 2 will no longer work. The screen will not come on. I have tried to do a hard reset, to charge it several times and still nothing happens. I love my Fitbit and this was purchased in April. This is actually my 2nd one. Any ideas or suggestions would be appreciated.

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‎11-29-2019 07:29

‎11-29-2019 07:29

The Charge 2 was no longer in production last April. It was replaced last fall with the Charge 3. Where did you buy it? What is that store's warranty?

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‎11-29-2019 08:53

In response to SunsetRunner

‎11-29-2019 08:53

It was purchased through Amazon

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‎11-29-2019 12:52

‎11-29-2019 12:52

Check out other posts on this. There are a high number of similar complaints and I believe that the Charge 2 has a major battery fault which Fitbit don’t acknowledge. As yours is still in warranty you should get a replacement. I have gone from a happy, daily Fitbit user to someone very disillusioned by the company and their non-existent customer service.

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