Fitbit Charge 3 Blank screen

[amurphy1410]

I've had my fitbit for 1.5-2 yrs now.  First, after a few months, the screen was getting dim no matter how high the lighting was.  Now, it's totally blank.  I rely on my app for the steps, etc but maybe there's a way I can get it fixed?

[EdsonFitbit]

Welcome to the Fitbit Community @amurphy1410.

I'm sorry to hear the display of your Fitbit Charge 3 doesn't turn on. Thank you for the information provided.

If you haven't done it, please restart your Tracker by following these steps. Whether this doesn't work, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Tracker as explained on this article.

If you have any question, please let us know.

[danbarbear]

I tried this and it didn't work.

Blank screen and no vibration at all. 

Fit bit was new in January.

[EdsonFitbit]

Welcome to the Fitbit Community @danbarbear.

Thank you for following our troubleshooting steps before contacting us.

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

Please let us know if you have any question.