Fitbit Charge 3 Display not working

[adilahiri]

My Fitbit Charge 3 is completely updated and has 100% battery prsently. It also syncs with my phone.  

The display however does not turn on.

The fitbit vibrates when I connect it to the charger. I have tried resetting the fitbit by connecting it to the charger and pressing the button for 8 seconds (and more) but the smiley face does not show up.

I have tried changing the clock face, but the fitbit only vibrates on doing so. 

Any suggestions will be helpful. I am thinking to drain out the battery at this point, maybe that will reset it.

[EdsonFitbit]

Welcome to the Fitbit Community, @adilahiri.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't help, please try to change the clock face of your Tracker.

Hope this helps.

[adilahiri]

Ok the long reset did not work. I don't see the battery icon, but I feel the vibrations.

Resetting the clock doesn't work as I mentioned in my post.

[Starangel0912]

I have done the same thing but I can't see the screen so I'm going by the vibrations. Nothing is working.

[adilahiri]

I wonder if we can hard reset it from the app. I am still able to sync.

[EdsonFitbit]

Welcome to the Fitbit Community, @Starangel0912.

@Starangel0912 @adilahiri, thank you for following our recommendations shared above.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[adilahiri]

Ok, I will do that thank you. 

 @Starangel0912, 
I will post the solution if the folks at Fitbit figure something out regarding my situation. 

[adilahiri]

As promised, there was nothing they could do. They offered me a discount code. I wish they could have fixed it. I am going to wait and see if draining the battery will work out.