Fitbit Charge 3 blank screen

[2Margaret]

I was woken in the early hours 2 days ago with  fitbit alarm vibrating. Next day it seemed okay  but now although it records data I have a blank screen. I have tried all the suggestions about resetting  and also changing the clock face but none have helped. I bought my Fitbit in February 2020. Is there any further advice available.  I am so disappointed 

[AlvaroFitbit]

@2Margaret Thanks for stopping by! 

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[2Margaret · Accepted solution]

Thank you for your help. The Support Team had me try another 2 options but then the green lights went off and when the button was pressed the vibration was continuous.

They have now sent me a form to receive a replacement which I have filled in and submitted.

Thank you once again

[Mdbubs]

I’ve exactly the same problem, so frustrating! 

[Beckiedan]

I've had this too. Bought watch in Jan 2020. Have tried all the fix suggestions with no response. 

Can I get a replacement?

[GillieHun]

I have exactly the same issue. Tried all of the advice given and still not working. Where do I find the replacement form? 

[Mdbubs]

I don’t know where to get a form from, I need to phone up for advice

Sent from Mail for Windows 10

[MadLaura76]

I'm still awaiting further assistance with my Charge 2 which went blank the other week. I was given case# 39336859 but haven't heard anything since?