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Fitbit Charge 3 dead

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‎10-11-2020 05:20 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-11-2020 05:20 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

My Charge 3 is about 3 months old and just stopped working yesterday. I have tried multiple troubleshooting solutions, but nothing is working! The screen is dead, there are no green lights, and it won't vibrate when pulled into charger. I just fully charged it yesterday morning so I know that is not the problem. I tried holding the button to reset and it never worked, and tried changing the clock face, but it isn't responding. Help! I am so sad!

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‎10-11-2020 08:48

‎10-11-2020 08:48

J’ai eu le même soucis il y a 2 mois, j’ai eu un dépannage en chat mais ça n’a rien changé, mon bracelet a commencé par avoir une défaillance de la luminosité et puis quelques jours après plus rien et elle n’a jamais pu redémarrer étant sous garantie j’ai eu un échange mais la nouvelle n’a bien fonctionné qu’un peu plus d’un mois et rencontre des problèmes de batterie, elle ne tient que quelques heures. Bon courage mais appelez le SAV.

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