Fitbit Charge 3 display is too dim

[Blackboard1964]

I have just bought my fitbit charge 3 . Have had it 5 days . The screen has dimmed. Have tried a restart twice and have a full battery . What to do?  

Moderator edit: Updated title for clarity

[Tbar11]

Update...

So I contacted fitbitsupport on Twitter ,they got a hold of me and asked a few questions, I tried a few suggestions from them, unfortunately nothing worked, but the offered to replace my charge 3 or take  50% of any new product, so I'm happy I was taken care of quickly and to my satisfaction, thanks fitbitsupport for a job well done

[mhasman]

Lucky you! I called to Support (30 min waiting to be connected), and they only offering me 25% discount to purchase another Charge 3. Discount does not work for any of new products.

Display is super-dim, and my Charge 3 is only about 2 month out of warranty. 

[Sheilacatmom]

Did anyone ever get an answer for this problem?

[Sheilacatmom]

Do we have an answer?  I've done all of the things suggested here and my screen is too dim to read and impossible to read outside.

[Tbar11]

Yes, problem was dealt with after an associate contacted me and suggested numerous things to try. Nothing fixed the issue so they offered to replace the device or give a credit toward a different oneSent from my Samsung Galaxy smartphone.

[SunsetRunner]

Nope. No resolution.  They just keep saying it is a software problem they are working on that will be addressed when they do an update.  It has been over a year and a half since my first complaint. I have done several updates and followed all directions for rebooting.

My screen is still too dark to read unless I am in a pitch black room.  

[Vette4ever]

I took mine back to the store, it was just under a year so I got it replaced.
Had planned on just replacing it but store warranty was a year


Sent from my iPhone

[Vette4ever]

Can you place it, if under a year the store will do that

Sent from my iPhone

[Sheilacatmom]

Thank you so much for the answer.

[d.lovings]

I am going to ask for a replacement too. I've only had mine for to months and several weeks ago the screen just dinner and I can't even see it outside.

[Tamhan76]

Wow! That's pretty lucky. I've had mine maybe a year and a half. The face started dimming a few weeks ago. I thought I had accidentally put turn on the dim setting. I finally called customer service, the trouble shooting didn't work. They said I was out of warranty and offered 35% off a new tracker. The weird thing is I bought this Charge as a replacement for the Blaze I had for 5 years. Before that I had the One for a few years. I would think they would treat a long time customer a little better. When this tracker dies, so will my relationship with Fitbit. Hope you guys have better luck.

[WilsonFitbit]

Hello everyone. @Tamhan76, welcome to the community forums! 

Thanks for taking the time to share your feedback and I apologize for any inconvenience caused! Our team strives to improve our products and services and the feedback shared by our members is a big part of that process, as it helps us to evaluate our procedures to make sure that we are delivering what our users want and need.

See you around. 

[CarrieMcCulloch]

Hi @WilsonFitbit I am also having problems seeing anything on my Charge 3 Fitbit screen at this point.  I have contacted customer service numerous times, and had three ’chats’ online with Fitbit reps, but none of their suggestions has fixed the problem.  Can you please send me information on where to send my Fitbit for repair or replacement?  Thanks!

[WilsonFitbit]

Hello @CarrieMcCulloch, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried! 

I was informed by the Support Team that you contacted them. Since you have received assistance from them, my best recommendation is to contact them one more time since they will be able to continue working on your case and provide a prompt resolution. 

On a side note, we currently don't have a repair center but our Support Team will further assist. 

Have a great day!

[CarrieMcCulloch]

• Yes, my screen is totally black now, and although it started dimming just before the one year warranty ran out, and I had a couple of representatives try to help me over the phone and online, and tried different strategies to fix it, but with no success.  Eventually I was offered a 35% discount towards another Fitbit.  Why would I do that, after wasting my money on one that quit working properly!!!???  I don’t have money to burn!  I think they should back up their product - either fix it or replace it!

[Tamhan76]

You should contact customer service while it's still under warranty...or it will be worthless.

[CarrieMcCulloch]

Thanks, but the warranty expired as I was trying to get help...

Sent from my iPad

[WilsonFitbit]

@CarrieMcCulloch Thank you for your feedback. @Tamhan76 It's great to see you around and thanks for your great input. 

@CarrieMcCulloch I'm sorry for the experience. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Also, take into consideration that we currently provide replacement devices for devices that have a defect within the warranty period. Since yours is out of the warranty period, a discount was offered. For more information, I recommend visiting the following link: 

https://www.fitbit.com/global/us/legal/returns-and-warranty

See you around. 

[CarrieMcCulloch]

Wilson
It wasn't out of warranty when I first started enquiring into the problem!