Fitbit Charge 3 display stopped working

[cooljolu]

You keep creating case for all these issues, that is good but any resolution? Nowhere do I see what the resolution is. I ask because I have the exact same issue. My display stopped working exactly after 12 months. Isn't is wonderful that Fitbit comes up with products that stop working exactly after 12 months? So what has Fitbit support done to support customers like me who spend so much on these products that do not hold up as they are expected to?

Moderator edit: updated subject for clarity, format and label. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @cooljolu. 

I understand how frustrating this could be and noticed that you already got in touch with our Support Team and are receiving assistance. 

Keep on visiting the forums. 

[wosrav]

As my fitbit has been replaced once already and even though that new replacement has screen failures after only a few months I have been informed that it will not be replaced again, I only wished I'd taken the choice to have a graphite charge 3 over a Rose gold like I brought as they appear it not fail so much. Thanks for your response to my issue but it's unsolved and has put me off from getting other fitbit products due to poor manufacturing and loads of product issues. I will say its great when it works but seems to fail just after warranty runs out. I can only say how good the responcet and replacement service was but sadly what is a new fitbit body has failed with in months, all the same model number so all made around the same time. Wos

[AndreaFitbit]

Thanks for getting back to us and for your feedback @wosrav.

We are always looking to improve and appreciate all your comments.

Keep on visiting the forums.