Fitbit Charge 3 screen won't turn on

[mjwatts]

Hi Fitibit Support

I have a Fitbit Charge 3 and the screen won't turn on.

When I plug it in, it vibrates (but the screen doesn't come on), when I press the button it vibrates and the screen doesn't come on, I have charged it for over 3 hours as suggested elsewhere and I have tried to restart it by plugging it in and holding the button for 8 seconds and again it vibrates but the screen won't turn on. I have also tried changing the clock face to the default one and it syncs but this still doesn't fix it.

It looks like a lot of people are having a similar issue - please can you advise?

Kind regards

Moderator edit: format

[DavideFitbit]

Hi @mjwatts, welcome to the Fitbit Community forums.  

Thank you for all the details that you've provided regarding the problem you've been experiencing with the screen of your Charge 3 and for sharing the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day!