Fitbit Charge 3 shows lines on the screen and it doesn't turn on

[JulianG165]

Hello, my fitbit had lines through it and tried reaching out to customer service for the manufactur warranty. "Due to COVID"  was told there was a delay so I just tried to deal with the lines but now the watch wont turn on. I've noticed I'm not the only one with this problem. Is Fitbit honoring the manufacturer warranty still if the year has passed? even though my issues occurred before and was told there was a delay and still didn't get help. I certainly hope so, I haven't been able to reach customer service in the last few attempts. Just looking for some guidance or some kind of help. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @JulianG165.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3 and Customer Support. Thank you for the information provided and for the time you spent trying to resolve this issue.

Like you mentioned, due to recent events affecting our operations, support options are limited and wait times are longer than usual, however I contacted Customer Support about this situation but didn't find any help request. Before going any further, I would appreciate if you can confirm that you have restarted your Tracker by following these steps.

You can change the clock face of your Charge 3 as explained here.

If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you continue having the same problem, please verify if your device vibrates when you press the button.

Please let us know if you have any question.