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My Charge 3 stopped vibrating

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‎08-03-2020 16:37 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

‎08-03-2020 16:37 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

My Charge 3 stopped vibrating.  I tried restarting, setting up new device, and made sure my phone was not on DND.  It won't vibrate for alarms, notifications, or even when plugged in.

 

Moderator edit: updated subject for clarity

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‎08-06-2020 18:16

‎08-06-2020 18:16

Welcome to the Fitbit Community @VR44.

 

I'm sorry to hear that your Fitbit Charge 3 stopped vibrating. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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