Fitbit Charge 3 with low visible screen

[lgiehl]

I have a Charge 3 and my screen is very low/dimly lit.  I read some of the other related topics and I plugged in the Fitbit to the charger let it charge up to 85% I turned it off as directed.  Unplugged it from the charger and activated it again and it's still dimly lit.  I cleaned the back of it where the pins are and did the same thing.  Still dimly lit.  This just happened over the weekend.  It was fine on Friday.

Moderator edit: subject for clarity

[lgiehl]

I forgot one more thing.  The only time my screen lights up with the time now is if I push the button on the side.  I tap the screen several times and it does nothing.

[WilsonFitbit]

Hello @lgiehl. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've followed prior to posting. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.