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Fitbit Charge 3 won't sync

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‎09-29-2020 18:22 - last edited on ‎09-30-2020 19:37 by

‎09-29-2020 18:22 - last edited on ‎09-30-2020 19:37 by

I have a fitbit charge 3 and I have only had it for 11 months and there was an update some weeks ago. I have uninstalled and reinstalled the app and I have also rebooted the fitbit as well as uninstalling and reinstalling the tracker all together from the app. It still won't sync. Please help me.

 

 

Moderator edit: subject for clarity 

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‎09-30-2020 19:37

‎09-30-2020 19:37

Welcome to the Fitbit Community, @denise3987.

 

I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate your troubleshooting efforts and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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