Fitbit Charge 3 won't update

[RosinaH]

I have tried numerous times to update my tracker as requested . I go to the correct area, I get a notification that it could take up to 30 mins. I endure the tracker is close to the phone and as much as hour's later the logo is still flashing and nothing is happenning. HELP PLEASE!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RosinaH.

I understand how you are feeling about this situation. I appreciate your efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions. 

[RosinaH]

Hello

Can you advise how I return to that helpful information.

I was on the train at the time and couldn’t carry
out the instructions.


Sent from Mail for Windows 10

[LiliyaFitbit]

Thank you for your reply, @RosinaH.

I appreciate the additional details. Please find our troubleshooting instructions at Why can't I update my Fitbit device? 

I'll be around. 

[RosinaH]

Still not updating. Message to try again but it doesn't happen. Any more suggestions  please.

[LiliyaFitbit]

Thank you for your reply, @RosinaH.

I am sorry to hear the issue persists, thank you for your efforts. Since you've been in touch with our Support team, I've sent these details to them and they will continue assisting you. 

Let me know if you have any questions.

[RosinaH]

I am very concerned. Despite my best efforts and, the switch the device off and on again,it will not updat. Device is on version 28.2. When I try to update the update page tells me it could take up to 30 minutes. Hours later  nothing is happening. The page remains. My phone battery gets drained the only way to access the app is to turn the phone off and on again.

[LiliyaFitbit]

Thank you for the update, @RosinaH.

I understand how you are feeling about this situation. Thank you for the details shared, I've forwarded them to our team. While you're waiting for our Support team to contact you and provide further assistance, I recommend trying to log in to your Fitbit account on a different device, and retry the update.

I'll be around if you have any questions. 

[Susan60120]

I have done everything and my Fitbit will not sync or update. Have used both my computer and my phone. It stopped syncing 2 days ago, except one time and at that time yesterday it then said that it needed to be updated. I have worked on this for hours today.

[LiliyaFitbit]

Hi @Susan60120, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your efforts. I've shared your case with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox.

If you have any questions, feel free to let me know.