Fitbit Charge 4 not logging floors correctly

[Staffiedogs3]

Yesterday I walked over 6 miles and it only logged that I did 9 floors, where today I have done a bit less and it logged 17 floors. Why has this happened. 

 

Moderator Edit: Updated label

[LizzyFitbit · Accepted solution]

Hi there, @Staffiedogs3.

Thanks for the details and screenshots provided. Before anything else, I'd like to explain to you that your Charge 4 will register 1 floor when you climb about 10 feet or 3 meters. The distance is not taken into consideration as your tracker uses changes in barometric pressure combined with the steps you take to calculate floors climbed.

If these conditions apply to you but you're not getting floors correctly, I'd recommend restarting your tracker by pressing the button on the charging cable. Then, try climbing 2 floors consecutively and monitor its behavior.

[Staffiedogs3]

Thank you for your reply.

[LizzyFitbit]

@Staffiedogs3 It's nice to see you here.

You're welcome, and thanks to you for checking the information shared above. I hope it's been of help.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. Have an awesome day!