06-16-2023
22:58
- last edited on
06-24-2023
12:56
by
RodrigoMFitbit
06-16-2023
22:58
- last edited on
06-24-2023
12:56
by
RodrigoMFitbit
My screen on my Charge 4 has become detached from the watch. I don’t know what happened, I was leaving work, looked at the watch and saw it.
What do I do now???
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-24-2023 13:04
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-24-2023 13:04
@DramaQueenDiva Thanks for your input and advice.
@ChefSunshine Good day to you. Thanks for reaching out about the screen of your Fitbit Charge 4. This is definitely not right. I suggest you contact Fitbit support (click here) directly. All of our devices have a limited warranty. They will provide you with a suitable resolution.
Best Answer06-18-2023 07:08
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
06-18-2023 07:08
Since there is no repair option that I know of, have you thought about contacting the retailer you got it from to see if they'll honor an exchange?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!06-24-2023 13:04
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-24-2023 13:04
@DramaQueenDiva Thanks for your input and advice.
@ChefSunshine Good day to you. Thanks for reaching out about the screen of your Fitbit Charge 4. This is definitely not right. I suggest you contact Fitbit support (click here) directly. All of our devices have a limited warranty. They will provide you with a suitable resolution.
Best Answer