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Fitbit Charge 4 went blank

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‎06-09-2022 07:52 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-09-2022 07:52 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I don't know how it happened but i was trying to charge it and it went blank, it had 55% battery left in it. When I touch the sensor it vibrates so it is still working. What should i do to get it back up??

10.0.0.0.1 192.168.1.254
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‎06-09-2022 12:29 - edited ‎06-09-2022 12:31

‎06-09-2022 12:29 - edited ‎06-09-2022 12:31

Hello @khunsu 

I would try restarting the Charge 4. You will not lose any data doing a restart. Look here to see how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. If the problem continues try changing the clock face through the Fitbit app. Preferably with one by Fitbit for now. 
😃Hopefully that gives you the best resolution for the problem and gets you back up and running. Please let me know

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