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Fitbit Charge HR Not Turning On

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‎01-23-2019 18:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-23-2019 18:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My Fitbit Charge HR has been failing recently ie I'll look down at it at random times on random days and the display is blank and no green lights. Usually a restart procedure will get it going again. This has happened on multiple occasions. Yesterday I woke up to the same issue and went to plug into its cable and the usual USB charger and restart as previously. The result was no display, no green lights. My software was up to date before this occurred. I have read numerous posts for similar issues and followed the advice ie trying different cables (I have 2) and many USB chargers and computer ports. I have tried the restart procedure many times and I have also tried a factory reset. The result is always the same ie no display or green lights. Are there any other options for me?

Regards

Richard

 

Moderator Edit: Updated Subject for Clarity

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6 REPLIES 6

‎01-23-2019 20:24

‎01-23-2019 20:24

Welcome to the forums!

 

Sounds like you have done all of the fixes you can try

 

Please contact support

 

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Im sure they will take good care of you

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-23-2019 22:56

In response to WendyB

‎01-23-2019 22:56

Thanks Wendy. I have emailed support and will post the outcome, once I hear back.

Regards.

Richard.

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‎01-24-2019 02:38

‎01-24-2019 02:38

Has stopped also... I'm a little concerned 

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‎01-24-2019 03:51

In response to Bunnydoowop

‎01-24-2019 03:51

I'll let you know what support 's advice is once I get it.

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‎01-27-2019 23:23

In response to richard.meagher

‎01-27-2019 23:23

Support were helpful and despite my not being able to provide a receipt for warranty they did provide me with discount on the purchase of a new tracker.

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‎01-31-2019 14:01

In response to richard.meagher

‎01-31-2019 14:01

@richard.meagher Welcome to the Fitbit family! Thanks for taking the time to share the experience you have had with Charge HR not turning on. Thanks for trying all of those steps and for contacting customer support.

 

I'm really glad to read that customer support was able to help you out and provide you with a solution. Hopefully, this will be helpful for other users too. 

 

@Bunnydoowop It's great to see you in the Fitbit forums! Thanks for reporting that you are also experiencing the same. 

 

I'd recommend performing a restart on your tracker. This has helped other users in the past.

 

@WendyB Tanks for sharing your help on this thread!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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