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Fitbit Charge HR doesn't sync daily

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‎02-01-2016 14:21 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎02-01-2016 14:21 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I have a charge hr and it doesn't seem to sync everyday.  I think I need to run the app inorder to get it to sync.

It also seems to store only 1 day of data, so if I forget to run the app, then my data is lost for the day.

 

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‎02-03-2016 03:45 - last edited 13 hours ago by Fitbit Moderator

‎02-03-2016 03:45 - last edited 13 hours ago by Fitbit Moderator

@initialc Welcome to our Community! Make sure you have a compatible device and restart your tracker. After this please follow our Syncing Issues troubleshooting guide so your tracker syncs normally.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎02-01-2016 15:56

‎02-01-2016 15:56

It stores up to 7 days worth of data (and a further 23 days of totals only) so as long as you sync once a week at least you should be fine.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎02-03-2016 03:45 - last edited 13 hours ago by Fitbit Moderator

‎02-03-2016 03:45 - last edited 13 hours ago by Fitbit Moderator

@initialc Welcome to our Community! Make sure you have a compatible device and restart your tracker. After this please follow our Syncing Issues troubleshooting guide so your tracker syncs normally.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-13-2020 15:23

In response to MikeF

‎08-13-2020 15:23

My Charge 2 used to remain synced for monthes, now I have to sync daily.  WTF.  Is it cooked?

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