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Fitbit Charge black screen

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‎04-25-2016 15:02 - last edited on ‎11-19-2020 10:11 by Fitbit Moderator

‎04-25-2016 15:02 - last edited on ‎11-19-2020 10:11 by Fitbit Moderator

My battery is charged but the screen is blank.....

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2 REPLIES 2

‎04-25-2016 22:36

‎04-25-2016 22:36

Can you be sure it's charged? I'm just wondering if it's blank because it's flat and won't take a charge.

 

Either way, it's worth trying a restart as described here:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work first time.

 

Is this a new fitbit or has it been working OK and now developed this problem?

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‎10-18-2019 19:02

In response to SteveH

‎10-18-2019 19:02

It's charged. I pushed something to try to correct the incorrect time, and it just went black. I have followed other directions and got the smiley face, then it went black again. what do I do after I get the smiley face?

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