Fitbit Charge "com.fitbit.HTTP error 500." Error when connecting for first time

[DJRedNight]

So, heres the story. I got this Fitbit charge off a friend, and because it had steps, calories burned etc, when I synced this Fitbit the first time to my iPhone 6 it synced fine, but added steps and miles walked, etc. to my account and I had to delete my account to reset the stats.

Fast forward to midnight when the Fitbit resets the step counter, and all the other things it keeps track of. Now I'm trying to sync to the phone. I get through the process to the point of entering in the "number i see on your charge" which is the 4 digits. I enter this code and receive the following error:

Spoiler

Error

The operation couldn't be completed.

(com.fitbit.HTTP error 500.)

I'm assuming that this means that there is something wrong with the fitbit servers and not necessarily my Fitbit, or my phone.

Here's the steps I've taken so far to try and fix the issue

1. Connect via Wifi, and Cellular data to try and see if one or the other made the error go away.
2. Restart the Fitbit by connecting via USB Charging Cable, and holding the button on the side for 10-12 seconds until the Fitbit logo and firmware version number appears
3. Restart my phone using the "hard shut off" mode (hold down the power button and home button until apple logo appears) and also the "soft shut off" mode (using just the power button and swiping right)
4. Made sure that my iOS version was up to date
5. Made sure that my Fitbit App was up to date
6. Turned off bluetooth, and turned it back on
   1. "Forgot" the charge device in my bluetooth "history" so i was getting a "fresh" connect

So far, since trying to trouble shoot this issue, like i stated before I believe this is an internal server error on Fitbit's side and not my own. Going to bed for now, with the fitbit on in hopes that it will still track my sleep even though it's not connected to the app. Maybe the issue will be resolved when I awake. Will provide an update tomorrow. See you in 8+ hours.

[mick1967]

Marco

Has anyone actually farken resolved this error 500.  I've tried on iphone, ipad, mac and windows and have better things to do than delete apps and wait 24 hours. What is fitbits solution.  I'm not interested in a delete with your left pinky an reinstate with your right thumb solution.  Give us a solution

[fairfielddude42]

I just gave up and stopped using my fitbit. done. in the junk drawer.

[kshermie69]

I gave it back to the person that I got it from
Apparently they sent me message and said they got it working by holding left side button and right bottom button. I tried it and it did t work .

Sent from my iPad

[1UpLeague]

I got mine to work after 3 days. I just try to sync it once a day and eventually it just connected. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to have you on board, @mick1967 thanks for joining the Fitbit Community. 

@1UpLeague, I'm very glad to hear your issue has now been resolved and you were able to set up your Fitbit device, thanks for coming back and let me know. 

For those of you who are still getting this issue. Please note that it's possible that if the Fitbit device you're trying to set up has been paired before to another account and if said account has been recently deleted, you will need to wait for a period of 24-72 hours to set up the tracker as the account deletion process needs this time to finish. This is the main reason you're getting an error 500. 

I hope this resolves your inquiry, please try to set up your tracker after a few days have passed and let me know the outcome. 

[youngc1]

After giving up for a few week... I've just tried mine again and it works :0)

I just set up with the basic set up through the mobile up and it worked first time, without having to delete my existing fitbit account. 

[MarcoGFitbit]

Hello @youngc1, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community! 

I appreciate your participation in the Forums and I would like to thank you for joining us and let us know your issue was resolved and you were able to pair your Fitbit device, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[ducky_ducky3]

I just bought an Alta off my friend and am experiencing this issue 😞 It has almost been a week since she deleted her account! I have deleted the app, reset the Fitbit and restarted my phone multiple times. Why won't it work!!!

[ducky_ducky3]

Finally worked! Took 7 days exactly. 

[Yria]

Oh no! Wished I read this before. 

I just got a Fitbit Charge 3 yesterday, synched it to my phone and my old fitbit account thinking I could just delete any old data laying around from 3013-14. Guess I couldn't. So I change my e-mail, deleted the account, made a new account with the initial email address and now ... can't synch my brand new charge 3. This is frustrating! 

It can't honestly be a "fix" to wait 48-72 hours before losing the error 500. You're really suggesting I have to wait until the weekend to be able to use it .. All because I wasn't able to delete and rid my account of data from years back?? 

I am not impressed by this. 

[MarcoGFitbit]

Hello @Yria, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. If you have recently deleted the account, please note that you are able to cancel the process and log in to said account to remove the tracker from the account. Once removed, you can set up the tracker using your new account and then, delete the old one. This will prevent you form receiving the error 500. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Kamitsuyo]

I just got a Versa and am having this issue too. 😞

[MarcoGFitbit]

Hello @Kamitsuyo, thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you've taken the time to report this as well. Tell me, is your Versa brand new or did you get it from someone else. Was the Versa linked to an account before that was recently deleted? If so, please allow up to 72 hours to pass before setting it up in your account, as our system needs to complete the deletion process from the old account before you can set up the Versa. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Kamitsuyo]

I got it from someone that was using it and I’d assume was linked to their account.  They said they removed their info and I did a factory reset on it now.  Is there a way to get it to show up as a watch step counter and heart rate monitor without pairing to a phone?  I used it a couple days fine before factory resetting it.

[MarcoGFitbit]

Hello @Kamitsuyo, I hope you're doing well, thanks for taking the time to reply with more details about this situation. 

Please note that you can use your Versa to count data while you wait to pair it up to your account. Your Versa will store detailed information up to 7 days, which means you can set it up later. At this moment, as more than 72 have passed, please try to set it up again and let us know if you're still experiencing this issue. 

To set up your watch as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Thanks for your patience and understanding, give these steps a try and let us know the outcome. 

[Kamitsuyo]

I am still getting the same error. I’ve tried an an iPhone 7, 2 6s +, and a pixel 2.

Sent from my iPhone

[MarcoGFitbit]

Hello @Kamitsuyo, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Latlock]

Im having exact same error with Charge 3 which i got from friend of mine. I really think you MarcoGFitbit should contact your support team and fix this server related **ahem**ty error as soon as possible.  So far ive tried with Sony Xperia XZ3 Compact, Apple Iphone 5s, Windows 10 laptop.. none of 'em works.  Iphone is giving this com.fitbit.htpp error 500, laptop is giving "trouble at connecting to fitbit.com" . So its definitely server side problem, and that for this restart re-create account etc. stuff AINT WORKING.

It shouldnt be hard to work out this 24-72hours delay thing if there's any proper server specialists working at your side. Probably fitbit device info are cached to somewhere in server side and gets deleted / released after some delay ?.. well make this delay shorter ??   You really should put more effort to work this out .. like ASAP !!!!

[MarcoGFitbit]

Hello @Latlock, have a warm welcome to the Fitbit Community. 

I appreciate you have reported this to us as well and for sharing the troubleshooting steps you've already tried. I sincerely apologize for the inconvenience this situation has caused you but that's no reason to use coarse language. 

I've checked with our Support Team and it seems you have already created a case with them. I've updated your case and you should be able to receive a response from our team very soon. 

Thanks for your patience and understanding, have a great day. 

[Kamitsuyo]

No kidding. These post for this issue go back years.

Sent from my iPhone