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Fitbit app crash

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‎07-09-2019 08:56 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 08:56 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

Following working for nearly 2 years, a message has come up "Unfortunately, Fitbit has stopped" - any ideas what is wrong?

 

Moderator edit: Subject for clarity 

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‎07-10-2019 11:49

‎07-10-2019 11:49

Hello @Kensington32 thanks for bringing this to my attention, welcome to the Community Forums.

 

Seems odd that you're receiving such error message, this is certainly not a common situation. To better assist you, can you please let me know which mobile device you're currently using? When was the first time this situation was experienced and how many times since then? In the meantime, I recommend you to check if your Fitbit app is up to date, same for your mobile device operating system. If possible, please send me a screenshot of the error message you receive, you can refer to: How To: Add An Image To Your Post to do so.

 

Looking forward to your reply, let me know if you have any additional questions. 

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