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Fitbit charge 2 display blank

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‎09-14-2019 12:37 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-14-2019 12:37 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Fitbit Charge 2 has a blank screen. It’s still syncing to the app but the screen is not working. We’ve tried resetting it by holding the button but that doesn’t work. It’s less than 2 years old so I’m quite frustrated it’s broken. Is there anything else I can do?

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‎09-15-2019 11:28 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

‎09-15-2019 11:28 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

@CarolineJake Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not working and thank you for restarting your device. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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